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21Aug2025Select date
Check-out
22Aug2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

Hotel Overview

1-12-2, Dogenzaka, Shibuya-Ku, Tokyo, Japan, 150-0043

Shibuya Excel Hotel Tokyu - Upper-middle-range hotel with panoramic city views near Shibuya Crossing

Located in Shibuya Ward, the hotel is connected to Shibuya Mark City and Shibuya Station, providing access to multiple metro, subway, and JR lines. The property features three on-site restaurants, including Shunsai Japanese Restaurant and French Restaurant A Bientot on the 25th floor, both offering panoramic views of Tokyo. The lobby-level cafe and bar serves coffee and cake, attracting a mix of local business people and hotel guests. Facilities include free Wi-Fi in all rooms, a 24-hour front desk, luggage storage, and dry cleaning services. The hotel is a 3-minute walk from Shibuya 109 Building and 0.3 km from Hachiko Memorial Statue.

Additional perks of the hotel

Complimentary newspapers in the lobby

Concierge services and a vending machine

Fax/photocopying services at the 24-hour front desk

Facilities for disabled guests and a car park

Rooms

The hotel offers 408 modern air-conditioned rooms with premium bedding, pillow menus, and free Wi-Fi. Entry-level rooms are compact, with beds positioned in a corner and limited space for a desk. All rooms include a flat-screen satellite TV, minibar, and private bathroom with a hairdryer. Some units feature a seating area. Quadruple rooms accommodate four beds, while twin and double rooms provide two or one bed, respectively. Rooms on higher floors offer superior city views.

Other conveniences

Electric kettle and yukata provided in rooms

En suite bathrooms with bidets and slippers

Heating and air conditioning in all rooms

Satellite TV and free wired internet

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Choose Your Room

Our listed hotels offer a variety of room types—double rooms, family suites, or deluxe options—all with features like breakfast, flexible cancellation policies, and exclusive deals.
Standard Twin Room Non-Smoking
Max:
2 persons
325 sq. feet 
Bed options:
2 Single beds
Shower
Heating
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Standard Triple Room Non-Smoking
Max:
2 persons
370 sq. feet 
Bed options:
3 Single beds
Shower
Heating
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Superior DoublePremier Non-Smoking
Max:
2 persons
325 sq. feet 
Bed options:
1 King-size bed
Shower
Heating
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Transportation Tips

Transportation Options

City Centre
Tokyo 2.2 mi
Airports
Tokyo International (HND) 12.8 mi
Narita International (NRT) 46.7 mi
Train
Shibuya Railway Station700 ft
Underground
Shibuya Station (Subway)700 ft
Meiji-jingumae 'Harajuku'4300 ft

Amenities

Thoughtful hotel amenities for a comfortable stay

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Lift
  • Currency exchange
  • Coffee shop
  • Vending machines

Guest Parking

  • Electric kettle

Services

  • Paid airport shuttle
  • Room service
  • Laundry
  • Dry cleaning

Dining

  • Restaurant
  • Bar/ Lounge area

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Sitting area

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Hotel Location

1-12-2, Dogenzaka, Shibuya-Ku, Tokyo, Japan, 150-0043
Map view
1-12-2, Dogenzaka, Shibuya-Ku, Tokyo, Japan, 150-0043
Nearby
2 Chome-1 Dogenzaka
Hachiko Memorial Statue
700 ft
2 Chome-2-1 Dogenzaka
Shibuya Crossing
500 ft
Mall
Hikarie
1800 ft
28-6 Udagawacho
MEGA Don Quijote
1100 ft
Square
Hachiko
600 ft
2 Chome-24-1 Dogenzaka
Bunkamura
1700 ft
1 Chome-1-1 Dogenzaka
Moyai Statue
600 ft
Mall
Shibuya109
600 ft
Shopping Area
Shibuya Mark City
700 ft
Mall
Magnet by Shibuya 109
700 ft
Restaurants
Starbucks Coffee Shibuya Tsutaya
1000 ft
21-6 Udagawacho Q Front Bldg. B1F
Tsubame Grill Shibuya Mark City
100 ft
1-12-3 Dogenzaka Shibuya Mark City Restaurants Avenue 4F
Estacion Cafe
100 ft
1-12-2 Dogenzaka Shibuya Mark City Shibuya Excel Hotel Tokyu 5F
maidreamin SHIBUYA
1300 ft
30-1 Udagawacho B1F Horaiya Bldg.
Hobgoblin Shibuya
200 ft
1-3-11 Dogenzaka Ichiban Bldg. 3F
La casa di Nao
300 ft
1-12-3 Dogenzaka Shibuya Mark City East Mall 4F
Tharros
300 ft
1-5-2 Dogenzaka Shibuya SEDE Bldg. 1F

Guest Reviews & Ratings

What Guests Are Saying?
Guest reviews
5.0/10
based on 9 reviews
4/5 based on 1497 reviews
8.6
8.6/10 based on 2692 reviews
#5 of 35 hotels in Shibuya based on Tripadvisor
Eric
United Kingdom, April  2024
7.6/10

I was pleasantly surprised by the hotel - its location is unbeatable, right by the Shibuya Crossing and the train station. The rooms, while basic and a bit tired, offer sweeping views of Shibuya and the Shinjuku skyscrapers in the background. The service was generally great, with friendly and professional staff, although housekeeping fell short on cleaning thoroughly. The dining options were simple but catered well to my dietary needs. Overall, a solid choice for a convenient stay in Tokyo.

Rooms
7.0
The rooms, though basic and slightly tired, provided sweeping views of Shibuya and the Shinjuku skyscrapers in the background.
Service
8.0
The staff, especially the female members, were helpful and professional, except for a minor issue with housekeeping not cleaning thoroughly.
Location
9.0
The hotel's main highlight is its unbeatable location near the Shibuya Crossing and the train station, making it incredibly convenient for exploring Tokyo.
Dining
7.0
The dining options, while not outstanding, provided simple and suitable choices, especially for individuals with dietary restrictions.
Facilities
7.0
The hotel offers the necessary facilities for a comfortable stay in Tokyo.
Great location
Tired rooms
Thomas
United Kingdom, March  2024
7.6/10

The hotel room was very comfortable for the 4 nights stay, with a large comfy king size bed but slightly small for the price. The location is awesome, right next to Shibuya Station with plenty of dining options nearby. The service was friendly, but some staff were too busy to help with simple questions. The dining experience felt somewhat expensive for those with smaller appetites. The facilities were generally good with all necessary amenities available.

Rooms
8.0
The room was very comfortable for the 4 nights stay, with a large comfy king size bed and all necessary amenities.
Service
7.0
The service was friendly, but some staff seemed too busy to help with simple questions.
Location
9.0
The location is awesome for Shibuya, right next to Shibuya Station with many dining options nearby.
Dining
6.0
The dining experience felt somewhat expensive for those who eat small sizes.
Facilities
8.0
The facilities were good with all necessary amenities available.
Robin
United States, February  2024
7.8/10

I had a mixed experience at the hotel. The rooms were small and basic, but being on the highest floor gave me a bigger space than the average Tokyo hotel room. The service was warm and accommodating, but there were some rude encounters with certain staff members. The location was unbeatable, right above the train station, and there were plenty of shops and eateries nearby. The dining experience was slightly expensive but had a good range of options.

Rooms
7.0
The room I stayed in was small and basic, but being on the highest floor made it more spacious compared to other regular Japan rooms.
Service
8.0
Overall, the service was warm and accommodating, though there were encounters with a rude staff member.
Location
9.0
The hotel's location was fantastic, right above the train station and overlooking Shibuya Crossing. It was convenient with plenty of shops and eateries nearby.
Dining
7.0
The dining experience was slightly expensive but offered a good range of options. The view from the 25th floor restaurant was fantastic.
Facilities
The hotel had all the necessary facilities for a comfortable stay.
great location
small rooms
William
United States, December  2023
7.6/10

My stay at this hotel was a mix of positives and negatives. The room, although small, was quiet and relaxing, thanks to the very comfortable large bed. However, the price seemed a bit high for the size of the room.

Rooms
7.0
The room was very comfortable for my 4-night stay, with a large, comfy king-size bed taking up most of the space.
Service
9.0
The staff at the reception were extremely friendly, courteous, and helpful, especially with providing directions each morning.
Location
8.0
The location was ideal and very convenient, being right above a train station for easy access around Tokyo.
Dining
5.0
The dining experience was not worth the extra money, with little choice and poor value for money.
Facilities
6.0
The facilities were average, not particularly outstanding in any way.
Julie
United States, October  2023
8.6/10

I had a wonderful stay at this hotel. The room was cozy and quiet, perfect for my 4-night stay, although not very spacious due to the large, comfy king size bed dominating the space. The service was exceptional, with the staff being incredibly helpful with booking restaurants and assisting with transportation needs. The location was ideal, offering direct access to trains and a variety of shops and eateries nearby. The dining options were average, but my teenage son enjoyed the breakfast donuts. Overall, a great value for the money.

Rooms
8.0
The room was quiet, comfortable, and had well-lit mirrors for convenience.
Service
9.0
The staff was incredibly helpful with booking and transportation needs.
Location
10.0
The location was excellent with easy access to public transport and nearby shops and eateries.
Dining
7.0
The dining was pleasant, with average options but enjoyable for my son.
Facilities
9.0
The facilities were great and met my needs during my stay.
Toby
United Kingdom, September  2023
7.8/10

The hotel provided enough towels for all 3 of us, replenished every day, offering better value than double rooms with a full bathroom. The rooms were relatively small compared to others we've tried, but the bathroom was very big for city standards.

Rooms
8.0
The rooms were well-maintained and provided for all our needs with daily replenishment of towels.
Service
9.0
The service offered at a reasonable price was exceptional. The staff, especially Takori, went above and beyond to assist with room bookings and recovering personal belongings.
Location
8.0
The hotel's location right next to the Shibuya scramble was convenient for our leisure trip. Despite the bustling surroundings, it was central to all the area has to offer.
Dining
7.0
The dining options were limited, but the hand-cut steaks were a standout. While not the best value, the view was stunning.
Facilities
7.0
The facilities were well-maintained, though somewhat limited in variety.
Caroline
United Kingdom, September  2023
8.6/10

The hotel is superbly located, making it easy to explore Shibuya with its vibrant offerings. The rooms provide more space than typical for Tokyo, easily accommodating two people and luggage. The service was exceptional and helped us even on New Year's Eve. The dining experience had a limited selection but the breakfast view of Mount Fuji was a highlight. The facilities are top-notch, adding to a pleasant stay.

Rooms
8.0
The room was very decent size for Tokyo, fitting two people, bags, and ample space.
Service
9.0
The staff were the reason we returned, going above and beyond to assist, including finding a restaurant on a busy evening.
Location
10.0
The location is fantastic for deep exploration of Shibuya, directly connected to Shibuya Station and amidst the bustle of the city.
Dining
7.0
Although the breakfast options were limited, the view of Mount Fuji made up for it.
Facilities
9.0
The facilities are well-sized for Japan with sprawling city skyline views.
Malcolm
United Kingdom, September  2023
8.8/10

Staying at this hotel was a great experience. The rooms were spacious and had two mirrors, perfect for getting ready. The view from the 25th floor was breathtaking. The service was friendly and helpful, making my stay even better. The location couldn't have been better, close to Shibuya Station and with plenty of dining options nearby. The dining was slightly expensive but offered a good range of dishes, and the facilities were top-notch.

Rooms
9.0
The rooms were spacious with a great view from the 25th floor.
Service
9.0
The service was very friendly and helpful, especially with transport bookings.
Location
10.0
The location is excellent, right across Shibuya Station with plenty of dining and shopping options nearby.
Dining
7.0
The dining experience offered a good range of dishes but was slightly expensive.
Facilities
9.0
The facilities were fantastic, including room service, dry cleaning, and more.
Christopher
United Kingdom, July  2023
8.8/10

The hotel offers comfortable and quiet rooms with a view of the bustling Shibuya crossing. The staff is welcoming and helpful, although communication hiccups were experienced. Its location above the train station and shopping center is a major highlight, making it a terrific choice for exploring Shibuya.

Rooms
9.0
The rooms were comfortable, clean, and surprisingly quiet despite the busy location.
Service
8.0
The check-in staff were very helpful and welcoming, ensuring a smooth stay even with changes in bookings. However, some language barriers led to misunderstandings.
Location
10.0
The hotel's location is unbeatable right above the train station and Mark City shopping center, offering a convenient hub for exploring Shibuya.
Dining
8.0
The dining options, while limited, are considered better compared to other hotels in Japan. Both Western and Japanese cuisine were exceptional.
Facilities
9.0
The hotel has convenient connections to the subway and airport shuttle bus, adding to the overall ease of travel in and around Shibuya.
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Rooms and Guests2 Guests, 1 Room